Creative Mom wants you to be happy & excited about your order!
Please review info and policies bellow and email us if you have any question
All our products are made from quality NEW only materials and in fragrance-free,pet-free and smoke-free environment. We are always testing our products and taking suggestions from others.We use non toxic and children friendly materials. For all handmade products we recommend hand washing and flat air drying. Handmade items should to be held with care. Do not allow kids to tear applique, buttons and other decoration. Please be advised that all our products are made with all the LOVE and care, but people are not machines and some variations are accepted (such as small difference in stitches or alignment)
PLEASE NOTE FOR SAFETY PURPOSES: Add-ons to flowers, bows, clips,tutus, etc can cause a risk of choking to children under the age of 5. Please use caution and supervision if choosing items with added extras such as gems, etc. No child should be left alone with or allowed to "play" with a piece containing small parts. We will not be held responsible for incidents that may occur from additions purchased.
For best results and to be more comfortable we recommend to use measurements in advance of ordering products.
Price for our products depends from style, size, color, layers, extras etc. Most of our products are custom made and we are always happy to hear from you about your wishes and expectations.
General price list of products can be found in gallery with the goods.
Please note that colors maybe slightly different than you see on photo. Each product handmade individually, and so there will be slight variations from the photos,
Please feel free to contact us for special orders.
Ask about special prices on sets.
Gift wrapping is available upon request.
We are continually updating and increasing our product range, so be sure to Bookmark us in your "Favorites" and check out the new products we offer.
PLEASE NOTE FOR SAFETY PURPOSES: Add-ons to flowers, bows, clips,tutus, etc can cause a risk of choking to children under the age of 5. Please use caution and supervision if choosing items with added extras such as gems, etc. No child should be left alone with or allowed to "play" with a piece containing small parts. We will not be held responsible for incidents that may occur from additions purchased.
For best results and to be more comfortable we recommend to use measurements in advance of ordering products.
Price for our products depends from style, size, color, layers, extras etc. Most of our products are custom made and we are always happy to hear from you about your wishes and expectations.
General price list of products can be found in gallery with the goods.
Please note that colors maybe slightly different than you see on photo. Each product handmade individually, and so there will be slight variations from the photos,
Please feel free to contact us for special orders.
Ask about special prices on sets.
Gift wrapping is available upon request.
We are continually updating and increasing our product range, so be sure to Bookmark us in your "Favorites" and check out the new products we offer.
Term of Use & Common questions:
What method of payment you except?
You can pay with CREDIT CARD,E-TRANSFER or CASH.
When you place your order and wish to pay with Credit Card,we will send you an invoice via e-mail and the date you need to pay by. For E-transfers you can use our email (mycreativemom@yahoo.ca). After getting money your order will be processed and/or shipped. At this time we are accepting $CAD only and shipping is for Canadian customers only.
Please NOTE that for ALL orders I will ask you to pay 50% deposit before production has begun,for some personalized custom orders full amount can be requested upfront.
Do you provide shipping?
At this time we accepting $CAD only and shipping is available within Canada only.
Shipping price will be confirmed at time of placing order.
Please note oversize or bulkier items may be subject to an additional overweight handling surcharge to cover the extra shipping fees. If applicable, about these charges you will be notified before your order will be shipped to you.
For shipping I'm using Canada Post Regular (Express option is available upon request). Delivery standards are within business days between major urban centers.
Delivery standard time: Local up to 2 days; Regional 3 up to 5 days; National 4 up to 9 days. Delivery times may vary.
If you would like to add insurance for your shipping (coverage for up to $100 CAD) it will cost you $2.50 extra (please contact me as soon as possible after purchase was made to make sure that products are still not shipped!)
*Once dispatched, we can not guarantee a specific date / time that your item will arrive. Please ensure that you place your order with plenty of time to allow shipping time frames. Shipping time frames are an approximate time frame only.
*Please note our company is not responsible for returned, delayed, lost, damaged or stolen packages.We provide tracking information with each package shipped as parcel (no tracking for letter-mail option with smaller products), and once the package is shipped it is in the hands of Canada Post!
INCORRECT SHIPPING ADDRESS:
Please double check if you have the correct mailing address. Packages that get sent back to me due to an incorrect shipping address will require a shipping fee again in order to be sent back.
Please allow 1-3 weeks for orders to be made. PS: Rush orders can be also accommodated upon availability.
Ready to ship items will ship within two days.
Most of our items ship letter mail, in Canada this does not come with tracking. If you would like to upgrade your shipping to have tracking please contact us.
Pick-up of order
If you prefer to save on shipping you are always welcome to pick up your order from my studio in Langley (Other PU locations can be discussed: Surrey,Burnaby etc).
Please NOTE you will need to pick up within 1-2 weeks after your order is ready (unless discussed other time frame). If you are not able to pick up please let me know who will come instead of you so I can reconfirm before giving product to other person.
What about custom designs?
I will be happy to create custom design for you. Please note that Creative Mom will NOT replicate any design made by other company. We respect time and creativity of other designers and ask same for us. So please DO NOT replicate any of our designs!
All our designs are unique and made with own touch of designer.
Before you will place your order we will work on your needs and will try to match any theme. We will provide 1-3 proofs to choose from. Any additional designs subject to extra fee.
Thank you for understanding!
Do you refund or exchange?
Due to exclusive nature of our business, all sales are FINAL. We always care about our customers and want you to be satisfy. If there are any visible defects we will be happy to exchange or repair the product free of charge,but you will need to pay for shipping (you have to claim within 2 days after parcel received). In this case, the item must be never have been used (tags still on), worn or washed, and must be in its original packaging. Creative Mom reserves the right to deny exchange and repair if these conditions are not met. Exchanges can be made according to availability and defect appearance on purchased product. Please be advised if your order was picked up (not shipped by post) it's your responsibility to check for any visible defects right away, as it couldn't be guaranteed that damage wasn't made by you after purchase.
Creative Mom always recommend to use measurements before ordering,because you are not allowed to exchange the product for the reason of size failure. And it is responsibility of client to check spelling when confirming proof of design (for designed/personalized clothing. We make it the way you confirmed it)!
If you have any questions I will be happy to answer.
Order Cancellation & Changes
You may cancel an order at any time, but please note that Deposit amount (or if paid full amount for custom order) cancellation fee will be taken. In case of cancellation, please contact me as soon as possible at mycreativemom@yahoo.ca
Any changes to an order after it is placed are not permitted, so please be 100% sure when you place your order
Policies Agreement
You are required to read policies before shopping. If you shop at Creative Mom, you therefore admit to having read and accepted our policies. All policies are subject to change without future notice.
Confidentiality Policies
The information provided to Creative Mom is used solely for the processing of your order. None of your personal information will be given, sold or shared. If you have any questions regarding my site please contact me at mycreativemom@yahoo.ca
Do you have gift wrapping?
Yes. For additional cost ($) you can order special gift wrapping. You can always ask for thematic wrapping.
Are you doing special requests?
I love special requests! I will be happy to discuss with you your needs and we will find together the best option.
Do you provide discounts?
Yes. Sometime I have SALE events where you can save and 'like' my Facebook page and follow me on Twitter & Instagram to get special promotions. I also provide discounts on big orders and wholesale rates. For more details please contact me directly.
Links to other websites
Creative Mom sometimes suggests links to websites of other organizations. Unless I indicate otherwise, a link to another website does not mean that I accept responsibility, nor even support, the content of this site or its privacy policy.
What method of payment you except?
You can pay with CREDIT CARD,E-TRANSFER or CASH.
When you place your order and wish to pay with Credit Card,we will send you an invoice via e-mail and the date you need to pay by. For E-transfers you can use our email (mycreativemom@yahoo.ca). After getting money your order will be processed and/or shipped. At this time we are accepting $CAD only and shipping is for Canadian customers only.
Please NOTE that for ALL orders I will ask you to pay 50% deposit before production has begun,for some personalized custom orders full amount can be requested upfront.
Do you provide shipping?
At this time we accepting $CAD only and shipping is available within Canada only.
Shipping price will be confirmed at time of placing order.
Please note oversize or bulkier items may be subject to an additional overweight handling surcharge to cover the extra shipping fees. If applicable, about these charges you will be notified before your order will be shipped to you.
For shipping I'm using Canada Post Regular (Express option is available upon request). Delivery standards are within business days between major urban centers.
Delivery standard time: Local up to 2 days; Regional 3 up to 5 days; National 4 up to 9 days. Delivery times may vary.
If you would like to add insurance for your shipping (coverage for up to $100 CAD) it will cost you $2.50 extra (please contact me as soon as possible after purchase was made to make sure that products are still not shipped!)
*Once dispatched, we can not guarantee a specific date / time that your item will arrive. Please ensure that you place your order with plenty of time to allow shipping time frames. Shipping time frames are an approximate time frame only.
*Please note our company is not responsible for returned, delayed, lost, damaged or stolen packages.We provide tracking information with each package shipped as parcel (no tracking for letter-mail option with smaller products), and once the package is shipped it is in the hands of Canada Post!
INCORRECT SHIPPING ADDRESS:
Please double check if you have the correct mailing address. Packages that get sent back to me due to an incorrect shipping address will require a shipping fee again in order to be sent back.
Please allow 1-3 weeks for orders to be made. PS: Rush orders can be also accommodated upon availability.
Ready to ship items will ship within two days.
Most of our items ship letter mail, in Canada this does not come with tracking. If you would like to upgrade your shipping to have tracking please contact us.
Pick-up of order
If you prefer to save on shipping you are always welcome to pick up your order from my studio in Langley (Other PU locations can be discussed: Surrey,Burnaby etc).
Please NOTE you will need to pick up within 1-2 weeks after your order is ready (unless discussed other time frame). If you are not able to pick up please let me know who will come instead of you so I can reconfirm before giving product to other person.
What about custom designs?
I will be happy to create custom design for you. Please note that Creative Mom will NOT replicate any design made by other company. We respect time and creativity of other designers and ask same for us. So please DO NOT replicate any of our designs!
All our designs are unique and made with own touch of designer.
Before you will place your order we will work on your needs and will try to match any theme. We will provide 1-3 proofs to choose from. Any additional designs subject to extra fee.
Thank you for understanding!
Do you refund or exchange?
Due to exclusive nature of our business, all sales are FINAL. We always care about our customers and want you to be satisfy. If there are any visible defects we will be happy to exchange or repair the product free of charge,but you will need to pay for shipping (you have to claim within 2 days after parcel received). In this case, the item must be never have been used (tags still on), worn or washed, and must be in its original packaging. Creative Mom reserves the right to deny exchange and repair if these conditions are not met. Exchanges can be made according to availability and defect appearance on purchased product. Please be advised if your order was picked up (not shipped by post) it's your responsibility to check for any visible defects right away, as it couldn't be guaranteed that damage wasn't made by you after purchase.
Creative Mom always recommend to use measurements before ordering,because you are not allowed to exchange the product for the reason of size failure. And it is responsibility of client to check spelling when confirming proof of design (for designed/personalized clothing. We make it the way you confirmed it)!
If you have any questions I will be happy to answer.
Order Cancellation & Changes
You may cancel an order at any time, but please note that Deposit amount (or if paid full amount for custom order) cancellation fee will be taken. In case of cancellation, please contact me as soon as possible at mycreativemom@yahoo.ca
Any changes to an order after it is placed are not permitted, so please be 100% sure when you place your order
Policies Agreement
You are required to read policies before shopping. If you shop at Creative Mom, you therefore admit to having read and accepted our policies. All policies are subject to change without future notice.
Confidentiality Policies
The information provided to Creative Mom is used solely for the processing of your order. None of your personal information will be given, sold or shared. If you have any questions regarding my site please contact me at mycreativemom@yahoo.ca
Do you have gift wrapping?
Yes. For additional cost ($) you can order special gift wrapping. You can always ask for thematic wrapping.
Are you doing special requests?
I love special requests! I will be happy to discuss with you your needs and we will find together the best option.
Do you provide discounts?
Yes. Sometime I have SALE events where you can save and 'like' my Facebook page and follow me on Twitter & Instagram to get special promotions. I also provide discounts on big orders and wholesale rates. For more details please contact me directly.
Links to other websites
Creative Mom sometimes suggests links to websites of other organizations. Unless I indicate otherwise, a link to another website does not mean that I accept responsibility, nor even support, the content of this site or its privacy policy.
